Philosophy of Performance: One Coach's Interaction Style

On January 22, 1996, Malcolm Glazer, owner and president of the Tampa Bay Buccaneers, made a pivotal administrative decision by hiring Tony Dungy as his head coach. The appointment wasn\'t significant just because Dungy was one of only a handful of minority coaches. Rather, the hiring struck many as unusual because Dungy\'s personality - on and off the field - was far from the stereotypical mannerisms of other head coaches. Unlike some of the more renown names associated with \"great\" football leader\'s, Dungy was not the emotional, screaming, cussing fanatic many of his colleagues (past and present) appear to be while pacing the sidelines. Instead, he has always remained a picture of calm and composure. The question on many people\'s minds, therefore, was whether this mild-mannered gentleman could motivate a team of well-paid athletes to play their best all game, every game. Four